How to open en save File Processor log files

File Processor log files consist out of 2 parts. A client log and a server log.

Client log

  1. Open File Processor
  2. Go to Options.
  3. In the menu navigate to Help.
  4. Select Help > Log Files.
  5. Click the Client Log button.

Here you can export the log file by clicking Save log file and sending it to support.

On the pc where the viewer is installed the default location is:
C:\Users\<user>\AppData\Roaming\Winking\File Processor\Viewer\Support\MainLog.txt

Server log

To access the server log via the user interface an active server connection is required.

  1. Open File Processor
  2. Open a connection so that the viewer/client is connected to the server/service.
  3. Go to Options.
  4. In the menu navigate to Help.
  5. Select Help > Log Files.
  6. Click the Server Log button.

Here you can export the log file by clicking Save log file and sending it to support.

On the server where the service is installed the default location is:
C:\Users\<user>\AppData\Roaming\Winking\File Processor\Service\Support\MainLog.txt

Support

When support asks for File Processor log files, send both (client and server) log files.

You can rename MainLog.txt to MainLog-server.txt or MainLog-client.txt depending on the log type.

Additionaly you can check Windows Event Viewer and see if warnings or errors happen related to File Processor.