When going to File Processor, you are unable to select a specific printer in the Print output. The printer itself is accessible and visible in Windows Printers & Devices.
A possible cause could be that the File Processor is running under a specific user (e.g.
FPUser) but the current logged in user (e.g.
User1) who installed the printer is a different one. There is a possibility that the user
FPUser doesn't have access to the printer, because the printer is installed only for
User1 and not for
Or the printer isn't rolled out to that specific user.
- Open Windows services (CTRL+R
- Stop the
Winking File Processor service
- Right mouse-click the service and select Properties and change the Log On account. Make sure you select a user that has access to the printer.
Map the network drive with the user that is running the
Winking File Processor service.
Below you will find some Command Prompt or Windows Powershell commands that could help you:
See your connections:
Map a network drive:
net use DRIVE: PATH
net use k: \\server\share
Map a network drive with a specific user:
net use k: \\server\share /user:Foo MyCrazyPassword
Make a mapped drive persistent (so that it stays after a PC reboot):
net use k: \\server\share /user:Foo MyCrazyPassword /persistent:Yes
You can also use the
To delete a mapped network drive:
net use k: /delete
Deleting all mapped network drives:
net use * /delete
- Map a network drive in Windows 10 support.microsoft.com