Symptoms

When Print&Share is started, one or multiple printer channels have a red background and show that the printer is offline while the printer is actually online and fully functional.

Cause

Printer status information can be requested via two methodes or protocols: SNMP or WMI. Print&Share tries to get the printer information via SNMP as first. In some cases SNMP communication is less reliable resulting in incorrect or older printer status information.

Resolution

Solution 1:

In this step we'll disable SNMP and only request printer status information via WMI.

1. Open Ricoh Print&Share
2. Click [Change] in the upper-right corner to open the "Profiles" dialog.
3. Click [General Configuration] in the "Profiles" dialog.
4. Select the [General settings] tab in the "General Configuration".
5. Change the [Available methods for detecting printer status:] to [Only WMI].
   
   
6. Click [OK] and [Close] to save the setting and close the dialogs.

Solution 2:

In this step we'll change the printer channel to ignore the message that the Printer is offline.

1. Open Ricoh Print&Share
2. Click [Change] in the upper-right corner to open the "Profiles" dialog.
3. In the "Profiles" dialog select your profile and click [Edit].
4. In the "Profile" dialog select the Printer channel in the [Channels:] list.
5. Click on the [Trigger points] button below the [Channels:] list.
6. In the "Channel requirements" dialog select the [Print error levels] dialog.
7. Find the [Offline] error and change the "Error Level" to [Warning] or [None].
   
   
8. Click [OK], [OK] and [Close] to save the setting and close the dialogs.